Cancellation and Return Policy
Order cancellation
Contact the team to request cancellation before the product is packed or shipped. If already shipped Must follow the return conditions after receiving the product.
Repeat order
If you accidentally re-order or encounter an error. Please contact the team before shipping. along with notification of the relevant order number
Order verification
The store may check additional information when discovering irregularities or suspecting fraud. To confirm orders and prevent damage
Defective or damaged product
Report the request within the warranty period. Complete with proof of purchase and product images The team will consider a refund or product exchange. Products, equipment, and packaging must meet the conditions for return.
The product does not match the order.
Notify within 3 days from the date of receiving the product. The product must not be used or installed. and packaging with complete equipment to consider refunding or exchanging products
Return procedure
Wait for approval and address from the team before returning. Send within 7 days after approval. Attach proof of purchase and keep parcel number.
Expenses and inspection results
In the case of damaged or wrongly delivered products that meet the conditions. The shop is responsible for shipping costs according to the method specified by the team. In case the conditions are not met There may be shipping or service fees that will be advised prior to processing.
Refund or exchange product
The team will notify you of the inspection results and coordinate a refund or product exchange directly. Submitting a request is not automatic approval. Please contact our team to confirm the return method and processing schedule.