Privacy policy

1. Information related to service use

• Account and contact information such as name, phone number, email, profile picture, and identity verification information.
• Delivery information such as the recipient's name, phone number, address, and the coordinates you choose to record.
• Purchase information such as cart, order, payment status and reference number, coupons, reward points, and transaction history.
• Content you submit to the Service, such as product reviews, photos, and customer service messages. Published reviews may be displayed to other users.
• Usage data related to the service, such as search terms, devices, login sessions. and technical logs to maintain security and fix errors.

The information generated depends on the function you choose to use. Please avoid including passwords, OTPs, card information, or unnecessary personal information in reviews and public messages.

2. Purpose of data use

We use information to create and maintain accounts. Confirm login Execute orders Verify payment Shipping and tracking Provide member benefits, answer questions, and process your requests. Including preventing inappropriate use and checking for system problems.

Account information and purchase history are used to create reports on service usage, such as the number of customers and repeat purchases. Usage data and diagnostic data from related tools are used to analyze performance and improve service stability.

3. Sending information to relevant service providers.

Providing services may require sending required information to infrastructure and data storage providers. Service provider verifies identity or sends OTP to payment processor and the person who sends or tracks the parcel According to the channel you choose and which the store has enabled.

Filling in card information and confirming payment is done according to the payment service provider's procedures. LONGJOOPART uses the status and reference number to complete the order. Third-party service providers have their own privacy policies, which you should read before using their services.

The app uses the Stripe SDK for retrieving card information and verifying payments, and the Google Maps SDK for maps. These tools may collect usage data. Device identifier or diagnostic data such as crashes and performance. according to the service used To provide services, prevent problems, and analyze and improve the system.

4. Camera, Picture, Sound and Location

Apps may request camera, photo, microphone or speech recognition, and location permissions when you use related functions such as scanning or attaching images. Voice search and specify the address You can choose to allow or deny and change permissions in your device settings. Rejecting it may render the function unavailable.

Images, text, or coordinates that you choose to send or save with your account may be stored on the system to provide that service. Changing device permissions does not delete data that has already been sent.

The app stores search history on the device for repeat searches and product recommendations. You can send your current search term or some of your history to your store's API to find related products. This product search request does not include a member account token. You can delete search terms from the Search History page in the app.

When searching by voice Your device's speech recognition system may send audio to its service provider, such as Apple, on iOS based on your device, language, and settings. The app takes converted text into search queries. You can use typing to search instead. and read more details at Privacy information about Apple Speech Recognition

5. Cookies and information stored on the device

Websites and apps use cookies or browser and device storage to manage sessions. Remember settings and cache data to reduce reloading You can manage or clear this data through your browser or device. This may require you to log in or reset settings.

Clearing the cache, uninstalling the app. or log out It does not delete your account, orders, or data stored on the server.

6. Storage and safety

Account and transaction information is stored on the system to provide services and track transactions. The required time may vary according to the data type. Transaction burden Dispute management and related requirements You can contact us to inquire about account retention.

Please protect your password and verification code. Do not disclose it to other people. and contact us if you suspect unauthorized account access.

7. Data management and account deletion

You can check or edit your member information and address in your account. If you would like to inquire, request access, edit or delete additional information. Contact us through the channels below. We may need to verify your identity before processing to prevent others from accessing your information.

on websites and apps You can request to close your account from the Account → Security → Delete account menu. Upon successful verification of your phone number, password, and OTP, your account will be closed and access to all devices will be immediately revoked. There is no waiting period and cannot be canceled later. If there is a pending order, payment or product return. This must be completed before confirming account closure. The system does not clear the original data. The same number can apply for a new account without the old information being connected back. All member information and history will remain available for review by authorized personnel. This deactivates the account. It is not deletion of personal information. You can ask customer service for details and status of your request.

8. Contact regarding personal information

Contact LONGJOOPART through Contact Us Page by specifying the subject and channels for contacting you back. There is no need to send a password or OTP with the request.

When the policy is updated. An updated version will be published with the date on this page.